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Safety and security of consumer goods

A consumer has the right to acquire food and non-food products or services that are of proper quality and safe as well as to receive correct and comprehensive information in the state language about products or services as well as about the procedure of the exercise or defence of his rights. A consumer has the right to defence of infringed rights and compensation of losses.

 

What to do if there are suspicions that the acquired non-food product is unsafe?

  1. If there are suspicions that the acquired non-food product is unsafe, immediately address the State Consumer Rights Protection Authority, specifying where, when and what non-food product was acquired, what dangers were observed and, if possible, attaching photographs of the product, packaging and labelling (e-mail: tarnyba@vvtat.lt, address: Vilniaus g. 25, 01402 Vilnius).
  2. Responding to the information provided, the State Consumer Rights Protection Authority will carry out a check in the indicated company and, in case of finding infringements, will apply administrative or market restriction measures.

 

Where to search for information about unsafe products?

Information about unsafe non-food products detected in Europe can be found in the Rapid Alert System for dangerous non-food products (RAPEX) at https://ec.europa.eu/consumers/consumers_safety/safety_products/rapex/alerts/ as well as on the website of the State Consumer Rights Protection Authority at www.vvtat.lt, in the section ‘Pavojingi produktai’ (‘Dangerous products’).

 

Where to report an accidents at home and in the leisure time?

In case of an accident at home or in the leisure time that has caused harm to human health due to the impact of a product (item, service), consumers are requested to report it to the State Consumer Rights Protection Authority.

A filled-in notice on the product and related accident (notice form) can be submitted to the State Consumer Rights Protection Authority by post (address: Vilniaus g. 25, 01402 Vilnius), fax (8 5) 279 14 66 or e-mail (tarnyba@vvtat.lt). Having opened the product and related accident notice form, the consumer should mark the most suitable option out of those provided in the notice form and enter additional available information about the product.

 

Collecting of information about accidents at home or in the leisure time will allow monitoring changes in the risk of injuries and analysis of information will enable offering preventive measures to ensure even higher product safety.

Notice form for a consumer.

 

Do you have questions regarding the safety of a non-food product?

Contact the State Consumer Rights Protection Authority for consultation by phone (85) 262 6760 or ask your question by e-mail at tarnyba@vvtat.lt.

 

Want to leave a feedback on quality? You can do this on the European Commission's website.